How do I/we analyze a case?

Solving cases simulates you applying your knowledge into a real-world situation. Like any real situation, there are infinite possibilities. Therefore, your goal is to find a solution that you can defend best with reasoning.

Preparation for the case

You need to have a good understanding of all the different topics discussed in the case. Often a case will introduce you to new topics (vocabularies, jargons). Develop a good understanding of these topics before you start analyzing the case.  The case will accompany question(s) that you need to solve.

• Read the case multiple times- until you understand it.
• Understand the breadth (topics covered) and a depth (detail) in general and how it is applied in the case (in context).
• Use mindmapping techniques if you are unsure.
• Do outside research- use the textbook(s) and the internet. Note your references as you research for bibliography.

Analysis

In the report, you will analyze the case and provide an educated direction/solution. You can use the Grow Model for problem solving (Ref: http://en.wikipedia.org/wiki/GROW_model) among other models available. Consider the topics available in the book during your analysis.

You need to be creative to find various solutions and critically analyze them.

Recommendation

There are often conflicting arguments for a particular solution. Therefore, you need to backup your solution with reasoning/evidence. Consider using tools like Brainstorming, Trend Charts, Five Why’s, Story Boards, Scatter Diagrams,
Surveys, Check Sheets, Histograms, Fail-Safing, Pareto diagrams, Fishbone Diagrams, and Flowcharts  CITATION Wik14 \l 1033 (Wikipedia).

Reports/Presentation

Use the report format available in the website. Presentation will be based on your report. Make your presentation such that you will encourage an active and effective participation from the class.

Grading Rubric

You will earn a grade based on the quality of your oral presentation and the quality of your case write-up. Here is a sample grading criterion that you need to keep in mind to ensure a good grade.

Bibliography

Wikipedia. Eight Disciplines Problem Solving - Wikipedia, the free encyclopedia. 24 July 2014. 11 September 2014
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